How can I dispute an error on my credit report?

Contact the credit reporting company and the company that provided the information. You must explain what you think is wrong, why, and include copies of the documents that support your challenge.

Warning: Do not include the original copies of the documents that will serve to support your challenge.

Tip: To correct mistakes, you can help communicate with both the credit reporting company and the source of the information.

If you find an error in a report from a credit reporting company, you can file a challenge not only to the credit reporting company, but also directly to the company that originated the information. However, there are certain types of disputes that companies are not required to investigate.

If the company corrects the information as a result of its challenge, it must notify all credit reporting companies that provided the wrong information so that they can update their reports with the correct information.

If you file a challenge by mail, your challenge letter must include:

Full name
Address
Phone number
The confirmation number of the report, if available
The number of the account in dispute.
Tip: Clearly identify each error, state the facts, explain why you are challenging the information and request that it be deleted or corrected.

You may want to include a copy of the portion of your credit report that contains the disputed items, circle or highlight the contested items. You must include copies (not original) of the documents that support your position.

Challenge letters for credit reporting companies must send them by registered mail, always requesting an acknowledgment, to have a record that your letter was received.

You can communicate online, by mail, or by phone with the various national credit reporting companies:

Equifax
Online: www.ai.equifax.com/CreditInvestigation
By mail: Click here to download the dispute form
Send the dispute form with your letter to:
Equifax Information Services LLC
P.O. Box 740256
Atlanta, GA 30374
By Phone: The telephone number appears on the credit report or at (800) 864-2978

Experian
Online: www.experian.com/disputes/main.html
By mail: Use the address on your credit report or send your letter to:
Experian
P.O. Box 4000
Allen, TX 75013
By Phone: The phone number appears on the credit report or at (888) 397-3742

TransUnion
Online: www.transunion.com/personal-credit/credit-disputes-alerts-freezes.page
By mail: Click here to download the dispute form
Send the dispute form with your letter to:
TransUnion Consumer Solutions
P.O. Box 2000,
Chester, PA 19016
By phone: (800) 916-8800

Keep copies of your dispute letter and attachments.

Tip: If you have a complaint about a credit report, you can submit it to the CFPB online. We will send your complaint to the company and we will do our best to get you an answer.

Warning: Do not include original copies of the documents used to support your dispute.

Tip: To correct errors, contact both the credit reporting company and the company that provided the information.

Tip: If you suspect that the error in the report is the result of an identity theft, visit the Federal Trade Commission’s Anti-Identity Theft website for information on identity theft and steps to Follow if you have been a victim. This includes filing a fraud alert and possibly blocking your credit report for safety.

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